CUSTOMER SERVICE

✨ Need Support? We’re here for you! ✨

For all general questions, please feel free to email our customer care team at info@newstarseed.com or kindly fill out the form below.

• To request a store credit, please email us at refunds@newstarseed.com

• To reschedule a private session, please email us at support@newstarseed.com

• To propose a collaboration or share your interest in becoming an in-store vendor, please email us at collabs@newstarseed.com 

🌙 Please note: We no longer prioritize DMs due to the beautiful amount of messages we receive every day. To ensure your message doesn’t get missed, please email us instead. For the smoothest and fastest support, we lovingly recommend reaching out via email, where we can guarantee a response.

If you are reaching out about an existing order, please include your full name and order number to help us locate your order with ease.

✨ Kindly allow up to 72 hours for a response.
Our customer service hours are Tuesday to Friday, from 9:00 AM – 7:00 PM (MST).

Messages sent over the weekend will be gently responded to on Tuesday morning.

Whether you have questions about your order or anything else, we are here for you and are grateful for the opportunity to support you. Thank you for being part of our community!