If you’re reaching out, thank you — we’re here to support you with clarity, care, and presence.

For general questions or guidance, you’re welcome to email us at support@newstarseed.com or connect through the form below.

Store credit requests: refunds@newstarseed.com                                                   

Rescheduling a private session: support@newstarseed.com

Collaborations or in-store vendor interest: collabs@newstarseed.com                                   

Please note: We’re no longer able to keep up with the volume of Instagram messages we receive. To ensure your voice is heard and your needs are met, email is the most reliable way to reach us.

If your message is about an order, including your full name and order number will help us locate it with ease.

Response time: Please allow up to 72 hours.
Customer care hours: Tuesday to Friday, 9:00 AM – 7:00 PM (MST).
Messages sent over the weekend will be replied to with fresh energy on Tuesday morning.

Thank you for choosing to walk this path with us. We’re grateful for your presence in the NewStarSeed community and honoured to support you on your journey.