Privacy policy
Effective Date: April 20, 2025
At NewStarSeed, we are committed to protecting your privacy and creating a safe and trusted space — both online and in person. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make a purchase, book a service, or participate in one of our events.
This policy complies with PIPEDA (Personal Information Protection and Electronic Documents Act) in Canada, GDPR (General Data Protection Regulation) for clients in the European Union, and other applicable data protection laws.
If you have questions regarding our policy please email us at info@newstarseed.com
1. Information We Collect
When you use our website or engage with us, we may collect the following types of information:
- Personal Information: Name, email address, phone number, billing/shipping address.
- Order Details: Items or events purchased, payment information.
- Waiver and Consent Form Information: Information collected when attending events or workshops, including your acceptance of terms and conditions.
- Voluntary Information: Reviews, survey responses, or information you provide during booking, including any preferences or feedback shared.
2. How We Use Your Information
We use your information for the following purposes:
- To Process Transactions: Process your bookings and purchases, including payments.
- To Communicate: Send communications related to orders, bookings, event reminders, and service updates.
- To Improve Services: Improve our services, website, and customer experience based on feedback and usage data.
- To Ensure Compliance: Fulfill legal obligations, including safety and waiver agreements.
We will never sell, rent, or share your personal information with third-party marketers. We may share your information with trusted third-party service providers (such as Shopify, MailerLite, and secure payment processors) only as necessary to facilitate our services and ensure smooth business operations. These third parties are required to comply with PIPEDA, GDPR, and their own privacy policies to protect your data.
3. Data Protection
We are committed to complying with PIPEDA and GDPR requirements. We take appropriate measures to protect your personal information, including:
- Secure Payment Processing: Payment transactions are securely processed through trusted partners like Shopify and payment gateways.
- Data Access Controls: Access to your personal data is limited to only those who need it for legitimate business purposes.
- Data Minimization: We collect only the necessary information to fulfill your service needs and ensure compliance with legal requirements.
We retain your personal information only for as long as necessary to provide the services you’ve requested, comply with legal obligations, resolve disputes, and enforce our agreements. Once this period expires, we will securely delete your data.
4. Email Communication
You may receive emails related to:
- Order Confirmations: Transaction and event confirmations.
- Event Details: Information about the events or services you have booked, including updates and reminders.
- Waivers and Agreements: Required legal documents related to event participation.
- Optional Marketing Communications: Only if you have opted-in for marketing emails.
You can unsubscribe from marketing emails at any time by clicking the 'unsubscribe' link at the bottom of any marketing communication. However, essential communications related to your event or order will continue to ensure you remain informed.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience and monitor website traffic. These technologies allow us to:
- Analyze Website Traffic: Collect data on site usage to improve functionality and user experience.
- Personalize Content: Tailor your experience on our website.
You can manage your cookie preferences through your browser settings, and if we begin using cookies, you will be notified. You may disable cookies at any time, but please note that doing so may affect the functionality of some website features.
6. Third-Party Services
We may utilize third-party service providers, such as Shopify, MailerLite, and payment processors, to operate our website and deliver services. These third parties may collect or process data independently, and we encourage you to review their privacy policies.
We ensure that any third parties with access to your data are contractually obligated to maintain the privacy and security of your personal information in compliance with PIPEDA, GDPR, and applicable data protection laws.
7. Consent
By booking, purchasing, or participating in our events or services, you acknowledge that you have read and consent to this Privacy Policy and the collection and processing of your personal information as described herein. If you do not agree with the terms of this Privacy Policy, you should not use our services or website.
8. Updates to this Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes to the Privacy Policy will be posted on this page, and the “Effective Date” will be updated. We recommend checking this page periodically to stay informed about how we are protecting your information. Continued use of our services and website constitutes acceptance of the updated Privacy Policy.
9. Minor Data Collection
We do not knowingly collect personal information from individuals under the age of 13. For participants aged 13 to 17, parental or guardian consent is required to use our services. If we learn that we have inadvertently collected personal information from a child under 13 without verification of parental consent, we will delete that information promptly. Individuals under the age of 13 who wish to participate in our events must obtain prior approval from NewStarSeed, and consent from a parent or guardian will be required.
10. Contact Us
If you have any questions regarding this Privacy Policy, please contact us at:
