Shipping policy
Effective March 28, 2025
At NewStarSeed, our primary focus is offering sacred events, workshops, retreats, and wellness services. While most of what we offer is event-based and digital, we may occasionally release select physical products through our shop.
Processing Times:
When available, physical product orders will be processed within 5–7 business days. You will receive a confirmation email once your order has been shipped.
Please note that processing times may vary slightly depending on studio operations and event schedules.
Shipping Charges & Delivery Times:
For occasional physical products:
- All shipping charges and estimated delivery times will be clearly outlined in the product description at the time of purchase.
- We currently ship within Canada.
- Delivery timelines may vary based on your location and carrier service.
Event Bookings:
Event tickets, retreats, and service bookings are digital and will be delivered via email after purchase. These do not require physical shipping.
Lost or Stolen Packages:
If you purchase a physical product:
- Once a package is marked as "Delivered" by the carrier, we are not responsible for lost or stolen packages.
- If you require assistance, please contact us at info@newstarseed.com and we will do our best to support you.
Local Pickup:
For special product releases, we may offer local pickup at our studio by appointment. When available, this option will be listed in the product description.
If you have any questions regarding orders or shipments, please contact us at info@newstarseed.com
